Frequently Asked Questions (FAQs)
Booking & Payments
How do I book a trip with Odisea Travel and Tours?
Booking is easy and hassle-free. Just browse our packages, fill out the booking form with your travel details, and wait for confirmation from our team. Once confirmed, make your payment and receive your itinerary.
What payment methods do you accept?
We accept bank transfers, GCash, and other secure digital payment options. Full payment instructions will be provided upon booking confirmation.
Can I make changes to my booking after confirmation?
Yes, changes can be made depending on the package and availability. Send us an email with your booking reference and requested updates.
How do I know if my abooking is confirmed?
You’ll receive a confirmation email or call from our travel team with your itinerary and next steps once your booking is secured.
General Inquiries
Where is your office located?
How do I stay updated with your latest promos?
Do you offer travel insurance, and is it required?
Travel Packages & Services
What’s included in a standard tour package?
Our standard packages usually include accommodation, guided tours, transportation, and select meals. Inclusions vary depending on the destination.
Can I customize a travel itinerary?
Absolutely! We offer custom itineraries tailored to your travel dates, preferences, and budget. Just submit a Custom Package Request through our Services page.
Do you offer group discounts or corporate packages?
Yes, we provide special rates for groups, corporate outings, and team-building events. Contact us for a customized proposal.
How does your visa assistance service work?
We help guide you through the visa application process by providing document checklists, scheduling assistance, and submission tips.
Refunds & Cancellations
What is your cancellation policy?
Cancellations must be requested in writing. Refund eligibility depends on how early the cancellation is made and the terms of your selected package.
How do I request a refund?
Email us your booking reference and reason for cancellation. We’ll assess your request and notify you of the next steps.
Are there fees for rebooking or canceling a trip?
Some packages may include rebooking or cancellation fees. These will be disclosed during the booking process.
General Inquiries
Where is your office located?
Our office is based in the Philippines. Exact address and directions are available on our Contact page.
How do I stay updated with your latest promos?
Follow us on Facebook and Instagram or subscribe to our newsletter for updates on promos, packages, and travel tips.
Do you offer travel insurance, and is it required?
Yes, we offer travel insurance as an add-on. While not always required, we strongly recommend it for your safety and peace of mind.
Frequently Asked Questions (FAQs)
Booking & Payments
How do I book a trip with Odisea Travel and Tours?
Booking is easy and hassle-free. Just browse our packages, fill out the booking form with your travel details, and wait for confirmation from our team. Once confirmed, make your payment and receive your itinerary.
What payment methods do you accept?
We accept bank transfers, GCash, and other secure digital payment options. Full payment instructions will be provided upon booking confirmation.
Can I make changes to my booking after confirmation?
Yes, changes can be made depending on the package and availability. Send us an email with your booking reference and requested updates.
How do I know if my abooking is confirmed?
You’ll receive a confirmation email or call from our travel team with your itinerary and next steps once your booking is secured.
General Inquiries
Where is your office located?
How do I stay updated with your latest promos?
Do you offer travel insurance, and is it required?
Travel Packages & Services
What’s included in a standard tour package?
Our standard packages usually include accommodation, guided tours, transportation, and select meals. Inclusions vary depending on the destination.
Can I customize a travel itinerary?
Absolutely! We offer custom itineraries tailored to your travel dates, preferences, and budget. Just submit a Custom Package Request through our Services page.
Do you offer group discounts or corporate packages?
Yes, we provide special rates for groups, corporate outings, and team-building events. Contact us for a customized proposal.
How does your visa assistance service work?
We help guide you through the visa application process by providing document checklists, scheduling assistance, and submission tips.
Refunds & Cancellations
What is your cancellation policy?
Cancellations must be requested in writing. Refund eligibility depends on how early the cancellation is made and the terms of your selected package.
How do I request a refund?
Email us your booking reference and reason for cancellation. We’ll assess your request and notify you of the next steps.
Are there fees for rebooking or canceling a trip?
Some packages may include rebooking or cancellation fees. These will be disclosed during the booking process.
General Inquiries
Where is your office located?
Our office is based in the Philippines. Exact address and directions are available on our Contact page.
How do I stay updated with your latest promos?
Follow us on Facebook and Instagram or subscribe to our newsletter for updates on promos, packages, and travel tips.
Do you offer travel insurance, and is it required?
Yes, we offer travel insurance as an add-on. While not always required, we strongly recommend it for your safety and peace of mind.
Still Need Help? Contact Us Anytime
Email Us
We’d love to hear from you! Send us a message or leave a comment, and we’ll get back to you as soon as we can.
Messenger
Don’t hesitate to reach out via chat anytime we’re here to help with any questions you may have.
Still Need Help? Contact Us Anytime
Email Us
We’d love to hear from you! Send us a message or leave a comment, and we’ll get back to you as soon as we can.
Messenger
Don’t hesitate to reach out via chat anytime we’re here to help with any questions you may have.
At Odisea Travel and Tours, every moment is the start of something unforgettable. We believe that the best journeys begin with a warm welcome and end with stories worth sharing. From your first step with us to the memories you'll carry for a lifetime, we're here to make every experience meaningful. Let us be the place where dreams take flight and lasting connections are made. Because here, your journey doesn’t just begin it becomes part of your forever.
© 2025 Odisea Travel and Tours. All Rights Reserved.
At Odisea Travel and Tours, every moment is the start of something unforgettable. We believe that the best journeys begin with a warm welcome and end with stories worth sharing. From your first step with us to the memories you'll carry for a lifetime, we're here to make every experience meaningful. Let us be the place where dreams take flight and lasting connections are made. Because here, your journey doesn’t just begin it becomes part of your forever.Footer Mobile
© 2025 Odisea Travel and Tours. All Rights Reserved.
At Odisea Travel and Tours, every moment is the start of something unforgettable. We believe that the best journeys begin with a warm welcome and end with stories worth sharing. From your first step with us to the memories you'll carry for a lifetime, we're here to make every experience meaningful. Let us be the place where dreams take flight and lasting connections are made. Because here, your journey doesn’t just begin it becomes part of your forever.
© 2025 Odisea Travel and Tours. All Rights Reserved.